Refund policy

Returns/Exchanges
Our policy lasts 15 days. If you'd like to return or exchange an item that is on its original good condition, please contact us within 7 days of delivery. If 15 days have gone by since you received them, unfortunately we can’t offer you a refund or exchange.
We' ll only accept parcels that are returned as mail with a tracking number and in their own gift box/pouch that were sent in. Once your return is received we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that refunds will be available less the shipping costs.

Also, in case of an exchange, you will be responsible for the shipping cost of the new item. In case you provided us with a wrong ring size or preferred necklace length, please contact us. Most of the times we will be able to do a resizing for you. In that case a small fee might be applied.

Please note: Custom orders cannot be returned or refunded, that's why I will need your cooperation in order for my work to meet your wish.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 5elements.artproject@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Five 5 Elements HandbuiltArt, Palaion Patron Germanou 133-135, 26331 Pátra, Greece

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note: Returns without a tracking number and not being in their own gift box/pouch that were sent in are not accepted.